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FAQ
Why Choose ONYX Metal Art?
You can buy cheaper metalwork. So why choose ONYX? We combine genuine engineering experience, original designs and quality materials to create distinctive steel products with character and purpose.
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Designed by an Experienced Engineer
Every ONYX product begins with an original design, backed by over 20 years of engineering, fabrication and product development experience — metalwork that looks great and works in practice.
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Quality Steel, Not Flimsy Alternatives
Our heavy-duty fire boxes use substantial 4 mm mild steel at approximately 30 kg, while our flat-pack fire pits and pet art offer a lighter, more portable option without compromising on design.
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Clever Flat-Pack Construction
Interlocking steel components slot together without permanent welding, and dismantle flat for easy storage and transport when you're not using them.
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Original Designs & Personalisation
From laser-cut flame details to personalised pet memorials, our metalwork has character. Names, messages and custom design enquiries are always welcome.
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Designed in Yorkshire, Laser-Cut Locally
We create every design ourselves in Yorkshire and work with a specialist local laser-cutting company to manufacture our steel components — supporting local manufacturing.
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A Small Business with a Personal Story
ONYX grew from two passions: designing steel fire pits in Australia and rescuing animals through Onyx Cat Rescue. Today we bring both together in distinctive garden products and meaningful pet memorials.
Frequently Asked Questions
Everything You Need to Know About ONYX Metal Art
From choosing the right fire pit to personalising a pet memorial, we've answered some of the questions you might have before ordering.
If there's something we haven't covered, please get in touch. We're always happy to help.
Fire Pits & Fire Boxes
Q. Can I personalise my fire pit?
Yes. Names, dates, messages, logos and other artwork may be incorporated by precision laser cutting. Designs may need minor adjustments so they cut cleanly and maintain panel strength.
Q. Can I have my design on all four sides?
Yes. Choose two-sided or four-sided personalisation. Any additional design or manufacturing charges will be explained before ordering.
Q. Can I personalise a cat or dog memorial?
Yes. Selected designs can include your pet's name to create a garden sign or memorial.
Q. What are pet signs made from?
They are precision laser-cut from steel, with material and finish shown on each product listing. Selected designs may use weathering steel, whose colour varies outdoors.
Q. Can I request a custom pet design?
Yes. Contact us with your breed, silhouette, name or design idea and we'll review what's possible.
Q. How do I look after my fire pit?
Allow it to cool completely, remove ash and keep it dry. Do not leave wet ash inside. Store it somewhere dry or use a suitable cover once cool.
Q. Can I use it on grass, decking or paving?
Use a level, stable, non-combustible, heat-resistant surface with clearance. Do not place a lit fire pit directly on grass, wooden decking, artificial grass or other combustible surfaces.
Q. Does the heavy-duty fire box come with a grill?
The grill is an optional accessory. Please check the product listing for availability and pricing.
Q. How long will my order take?
Orders are made to order and can take up to 2 weeks to fabricate and deliver.
Q. Do you deliver across the UK?
We aim to serve customers across the UK. Delivery costs vary by item size and weight. Check shipping at checkout or contact us for a quotation.
Q. Can I collect my order?
Local collection can be arranged by prior agreement in Yorkshire.